I read an interesting article about a study done on listening. It stated that we are capable of hearing about 450 words spoken to us per minute. But on average our brains can only process about 25 percent of that. The rest is almost immediately forgotten.
This is important to remember when you’re trying to explain something to someone. They’re only going to remember about a quarter of what you’re saying. So get to the point and make yourself clear. The research also revealed that only about seven percent of your message is communicated through your words. The other 93 percent is perceived from your facial expression, tone of voice, and body language.
So be nice. Don’t shout. Don’t frown. And when you’ve said what you want to say, listen intently. Communication works both ways.